Refund policy

Refund & Return Policy
1. Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
The item must be unused and in the same condition that you received it
It must be in the original packaging
Proof of purchase (order number or receipt) is required
Items that are damaged due to misuse, wear and tear, or improper handling are not eligible for return.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
Your refund will be processed to your original payment method
Processing time: 5–10 business days depending on your bank/payment provider
3. Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again
Contact your credit card company
Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at:
[2290145279@qq.com]
4. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, contact us at:
[2290145279@qq.com]
5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping costs are non-refundable
We recommend using a trackable shipping service
6. Non-returnable Items
The following items cannot be returned:
Perishable goods
Personal care items
Customized or personalized products
7. Order Cancellation
Orders can be canceled within 12 hours of purchase.
After this time, the order may already be processed and cannot be canceled.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days with photos or videos as proof.
We will provide a replacement or full refund.
9. Contact Us
If you have any questions about our refund policy, please contact us at:
Email: [2290145279@qq.com]